Providing Value to the Difficult Client
Law Jacob Murad Law Jacob Murad

Providing Value to the Difficult Client

Many lawyers (myself included) over the course of any practice, run into issues withdrawing from representing and terminating a difficult client. There are many competing issues at stake including: not wanting to abandon a client in a time of need; Law Society compliance; not wanting to abandon work-in-progress billings; pride; stress; and protection from a lawsuit. These are just some of the many considerations that go through one’s mind when deciding if, when, and how to “fire” a client.

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The Great Discontent of Law Firm Power Dynamics
Law Jacob Murad Law Jacob Murad

The Great Discontent of Law Firm Power Dynamics

I often hear from colleagues about a general discontent in working for a standard law practice and its culture. There is often resentment and politics between the different classes of employees – Partners, associates, articling students, law clerks and operation staff. The reason for this discontent is typically due to a perceptive hierarchy that does not reflect practical reality. In order to foster a more positive culture in a law practice, it is the responsibility of the leaders of the firm (ownership group or managing partner) to fracture the perceptive hierarchy and be as transparent has possible as to the firm and its goals.

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